Conference day one
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08:30 Registration & Refreshments 08:50 Welcome Speech & Speed Networking 09:00 Chair’s Opening Remarks David Birch,Director, Consult Hyperion |
NFC Payments Today – Where are we heading? |
| 9:10 Worldwide Market Updates |
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• Successful NFC Deployments in past 6 months • New Alliances and JVs and it’s Impact on the ecosystem • Latest NFC Trials & results • Key Technological advancements Mark Hung, Research Director, Gartner USA (TBC) |
Sustainable Business Models |
| 9:30 BankInter’s MVNO/Bank Business Model |
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NFC as a key driver for combined MVNO/Banking services • Bankinter MVNO and main NFC opportunities • Current Bankinter NFC initiatives to develop multiparty end-to-end channels • Key aspects on business models, service complaints, reviews and services integration Alberto Perez Lafuente, Director Innovations, BankInter Spain |
| 09:50 NFC Business models and strategy for banks |
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• Business models for NFC payments – Mobey Forum White Paper • “la Caixa” NFC experiences • “la Caixa” NFC strategy Jordi Guaus – Head of Mobile Payments – “la Caixa” Chairman BWG – Mobey Forum |
| 10:10 What’s in it for banks? Value Proposition |
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• Preparing the Business case for Banks • Value Proposition for Banks- Increased control and accountability via payments • Offering consumers consistent, connected experience • Incresed need for collaboration with other players. Carlos Gracia Armendáriz,Chief Mobility Officer Grupo Santander Spain |
| 10:30 Panel – Who should drive the model ? MNOs or Banks ? |
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• Why Telcos have the edge ? • Can Banks be in the driving seats? David Birch, Director, Consult Hyperion (Panel Moderator) Jay Chinnadorai, Marketing Director and Product Owner Contactless Vincent Barnaud, Director Mobile Contactless services,Orange France Telecom Carlos Gracia Armendáriz,Chief Mobility Officer Grupo Santander Spain Jordi Guaus, Head of Mobile Payments – “EXS International” Alberto Perez Lafuente, Director Innovations,BankInter Spain |
| 10: 50 Q& A Session |
| Floor will be open for any questions, delegates will be invited to raise any relevant questions and panel will try to address them. |
| 11:00 Coffee Break |
Towards an Interoperable NFC Ecosystem |
| 11: 15 Achieving interoperable NFC Payments |
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• What are the major roadblocks? • Key factors to consider when creating an interoperable system • Importance of selecting right partners for the JVs • Security and interoperability for the customer and merchants Samee Zafar, Senior Consultant – Edgar, Dunn & Company |
| 11:30 Orange France NFC Experience and latest roll out plans |
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• Learning from 5 years test & learn • Update on Orange European roll out plan • Why ghetto mobile NFC services? • A vision of global interoperability Vincent Barnaud, Director Mobile Contactless services Orange France Telecom |
| 12.00 How do we create Win All Alliances -Telcos, Banks & Technology |
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-providers • Importance of widespread NFC adoption • Need for collaboration of skills, technology and knowledge • How do we Incentivize stakeholders to cooperate • Role of the Mobile Network Operators in the Ecosystem •Role of the Banks in the Ecosystem • Closer look at some successful alliances and Joint Ventures Samuel Thomas Senior Consultant – Merchant Account Mentors (Panel Moderator) |
NFC Handsets / Devices – Where are they? |
| 12:20 What are future devices with compelling consumer offerings? |
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• Overcoming Lack of NFC Enabled Devices • ‘open’ but secure NFC services for end users • Nokia’s Experience – devices that has worked well • Sneak peak into Nokia’s Future NFC enabled devices |
| 12:40 UK’s NFC preparations for London 2012 Olympics |
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• Outlining Visa’s mobile and contactless plans for the London 2012 Olympics • Understanding how customers can use these services and the benefits of them • Examining the impact of mobile payments on the wider European market • Will London 2012 be the tipping point for mobile and contactless payments? Mary Carol Harris, Head Mobile Market and Business Development Visa Europe |
| 13:00 Panel Discussion – Current Expectations from NFC Mobile Devices ? |
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• Factors that will make future devices successful • Making devices user friendly – know your customer and his needs well • Secured Payments – why is security so important ? • Excellent customer support – Win customer trust in the technology • Overcoming the challenges due to insufficient number of NFC embedded handsets. Samee Zafar Senior Consultant – Edgar, Dunn & Company (Panel Moderator) Gary Waite, NFC Capability Manager,Telefonica O2 UK Ergi Sener, Product Manager, Turkcell Turkey Vincent Barnaud, Director Mobile Contactless services,Orange France Telecom |
| 13: 20 Q& A Session |
| Floor will be open for any questions, delegates will be invited to raise any relevant questions and panel will try to address them. |
| 13:30 Networking Lunch Break |
mWallets Success |
| 14:30 Creating NFC enabled mobile wallets – case study |
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• Turkcell Mobile Wallet Service, Turkcell Cep-T Cüzdan. • “world’s first commercial SIM based NFC solutiıon, which supports more than one banking applications” Dr. Ergi Sener- Product Manager Turkcell (Turkey) |
| 14:50 Telecom Italia approach to NFC services |
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• Enabling the NFC ecosystem to expand. • Italy’s leading Telecom operator share an exclusive case study on its mWallets experience in the country and the lessons learnt. Alfonso Mariconda VP Innovation & Industry Relations Telecom Italia |
| 15:10 Panel Discussion – Key sucess factors for mWallets |
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• How can operators differentiate themselves from the Google Wallet? • Achieve Ultimate transaction security; 2-Factor Authentication • Ultimate ease of use through rich transaction-based client user interface. Samee Zafar Senior Consultant – Edgar, Dunn & Company (Panel Moderator) Ergi Sener- Product Manager Turkcell (Turkey) Jay Chinnadorai,Marketing Director Contactless, Everything Everywhere UK Alfonso Mariconda VP Innovation & Industry Relations, Telecom Italia |
| 15:30 Coffee Break |
| 15:45 NFC Commercial wallets – Austria |
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Austria’s leading telcom operator shares its valuable Mobile Payments Experience, how it succesfully rolledout its Commercial wallets in the country • Mobile commerce in Austria – Enhancing commercial m-Commerce services with NFC • Case Studies of Austrian NFC services • NFC Wallet DI Dr. Christoph Kößler Business Marketing Public Sector A1 Telekom Austria AG |
| 16:05 “Now that we have launched contactless mobile payments, what next?” |
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• Brief background to what has been done to date in UK around mobile payments • What comes after mobile payments • Why is it important that we get this right and offer good advice. • How to ensure the customer is fully engaged in the ALL of the NFC services • A vision of the future when NFC is just part of our daily Jay Chinnadorai,Marketing Director &Product Owner Contactless, Everything Everywhere UK (T-Mobile & Orange JV) |
| 16:30 Realize full NFC Potential |
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“Future technology and where mobile is heading” • A truly context driven lifestyle • Automatically consuming services around you at varying proximities • Pay for it now, but actually pay for it (or not) later! Gary Waite, NFC Capability Manager O2 Telefonica UK |
Consumer Centric Vision |
| 17:00 Panel Discussion – Consumer Centric Vision |
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• Understand your customer needs • Methods to Incentivize Consumers to drive mass adoption and customer care • Winning applications (Payments v/s non payments) Samee Zafar, Senior Consultant – EDC (Panel Moderator) Alicia Calvo, Innovation Director Orange Spain Jordi Guaus, Head of Mobile Payments – “la Caixa” DI Dr. Christoph Kößler Business Marketing – A1 Telekom Austria AG senior speaker TBA – Goldenstate |
| 17:20 Chair’s ClosingRemarks |
| David Birch,Director, Consult Hyperion |
| 17: 30 End of Conference Day One |
